2020 Employer Satisfaction Survey

Improving outcomes for Victorian employers of apprentices and trainees.

Previous survey results

2020 Employer Satisfaction Survey highlights

The Employer Satisfaction Survey invites Victorian employers of apprentices and trainees across all regions and industries to share their views of the training provided by specific registered training organisations (RTOs).

The survey asks employers about their satisfaction with training delivery and RTO communication, and whether training improved the skills of their apprentices and trainees.

The survey results are used to improve the quality of vocational education and training (VET) in Victoria and to help Victorian employers have the right people with the right skills.

In 2020, the survey invited over 24,000 Victorian employers to participate and achieved a strong response rate of 40.4%.

How employers viewed the training experience of their apprentices and trainees in 2020 is summarised below.

Employer views over time

  • 78%were satisfied with their RTO's training in 2018
  • 78%were satisfied with their RTO's training in 2019
  • 79%were satisfied with their RTO's training in 2020
  • 73%would recommend their RTO in 2018
  • 74% would recommend their RTO in 2019
  • 76%would recommend their RTO in 2020

Employer satisfaction by training type

  • 78%Employers of apprentices were satisfied
  • 83%Employers of trainees were satisfied

Employer satisfaction by industry

The proportion of employers who were satisfied with the level of training given to their apprentices and trainees, broken down by industry.

  • 87%Accommodation and food services
  • 85%Electricity, gas, water and water services; manufacturing
  • 83%Health care and social assistance
  • 83%Agriculture, forestry and fishing, and mining
  • 83%Retail trade
  • 77%Construction

Employer satisfaction rate by region

  • 82%Regional Victoria
  • 77%Metropolitan Melbourne