Our approach

Our approach includes focus on information, and data reform, digital opportunity, technology reform and capability uplift.


  • Better information
  • Easier engagement
  • Contemporary technology
  • Capable people


The IT Strategy was published in 2016 and included the year one action plan. New action plans are published annually, and progress is publicly reported at vic.gov.au/information-technology-strategy. This 2019-20 action plan provides the fourth year of actions in the ongoing delivery of the IT Strategy.

Focus on priority areas

Information and data reform

We want data and information to be available in a way that helps us make good decisions.

That means information comes from trusted sources, is accessible and provides evidence-based insights. Information should be consistent, easy to use, secure and integrated.

Digital opportunity

We want information and services that Victorians can easily access using any device at any time.

We want online processes for the public and government that are secure, will let us become more efficient and responsive, and that are respectful of citizens’ time.

Technology reform

We want the technology systems we use to be contemporary, secure, foster collaboration and enable data sharing.

Standard corporate systems across government reduce cost, improve productivity and streamline collaboration.

Capability uplift

We want government employees to understand the value of technology and be capable in procuring contemporary systems.

That means a strategic understanding of technology procurement, better project management, an improved understanding of cyber security, and clearer governance.

IT Strategy Cycle

Visit vic.gov.au/information-technology-strategy for the full Victorian Government IT Strategy 2016-2020, along with progress reports and further information.

Delivery principles

These principles underpin the government’s approach to technology delivery.

Digital (default)

Digital is the default and first channel consideration for government services.

Co-designed and citizen-centric

Victorians are actively encouraged to participate in the design of citizen-centric digital services, which will be provided with end users in mind.

Capability fostered

Government employees will develop capabilities to utilise market-based information technology services to enable business objectives.

Open, shared, secure and managed information and data

  • default position is open and published (explicit exceptions)
  • managed as a shared and valued resource, decoupled from systems structures
  • uses standard global formats (decoupled from software products, allowing interoperation)
  • ‘single source of truth’ for personal data, transparent and open to correction
  • kept securely; available as needed – stored properly, described, and available to search

Enhanced business systems

For new and refreshed business systems, a modern approach to delivery will be undertaken. The order of consideration will be reuse, cloud, buy, then build.


Presentation of government services will be designed and available from the perspective of mobile delivery of services and information.

Strengthened procurement

Systems procurement will take a broader government view in respect of major corporate systems, promote partnership with major suppliers, promote competition, and prefer open systems and data.

Employee choice and flexibility

Employees should be given choice of approved devices and personal productivity and collaboration tools and should be able to easily work remotely from an office to serve citizens where they are.

Robust ICT program governance

Responsible governance and management structures will be in place throughout the life of a project to provide confidence in decision-making and outcomes that meet stakeholder needs.

Standard corporate systems

Systems that provide basic corporate functionality, (such as identity, document management, briefing, finance, human resources management and procurement) will be shared, standardised and consolidated.