Promoting best practice support

Priority 6 of Victoria’s workforce plan for the NDIS.

The NDIS has a strong focus on increasing inclusion and independence for people with disability which is changing expectations for staff working in the sector.

This is particularly the case for staff working with people with high and complex needs, who will need the knowledge and skills to support their clients to engage more independently in community life.

For example, a young person with complex needs living in residential aged care could use the funding and flexibility provided by the NDIS to live more independently.

This plan delivers funding for work across the disability sector and with mainstream services (such as health, mental health and justice) to identify and to implement best practice approaches to supporting participants with high and complex needs.

This includes training and development opportunities, developing effective information sharing and referral systems, and supporting strategies to drive and disseminate best practice across Victoria.

This plan also provides funding to promote best practice approaches to working with people with behaviours of concern which includes positive behaviour support strategies. Building this capability across the sector will prevent restrictive practices and crisis-driven responses.

The Victorian Government will continue to work with national partners to ensure strong protections against the use of restrictive practices.

This project’s aim is to promote best practice approaches between the disability sector and mainstream services to support people with high and complex needs. This project is supported by funding from the Commonwealth Government’s NDIS Sector Development Fund.


Test best practice approaches, and build the capacity of workforces across mainstream and disability service systems to respond effectively to the diverse needs of people with disability who have high and complex needs.


  • Test and verify collaborative partnerships and practice approaches across NDIS and mainstream service systems such as justice, health, family services and mental health, to support people with disability who have high and complex needs.
  • Provide practice support so more workers have the skills and experience required to respond to complex needs and behaviours of concern.
  • Establish a portal with relevant tools, learning resources and practical support for the workforce.