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Supporting staff through transition

Priority 3 of Victoria’s workforce plan for the NDIS.

The NDIS will change the systems, practices and culture of the disability workforce.

The Victorian disability workforce is one of the most highly skilled in the country, with a wealth of knowledge and experience in supporting people with disability.

At the same time, the degree of change being driven by the implementation of the NDIS means that staff working the sector may need to develop new skills and capabilities.

This includes understanding the goals of the NDIS and how the new scheme works (including new terminology and systems), and understanding how to shift practice from providing support to facilitating goals. New knowledge and skills will be required to work effectively in an insurance context where frontline staff will be increasingly accountable for participant outcomes.

For managers and leaders in the sector, the NDIS will demand increased commercial and strategic capability for their organisations.

Through this plan, the Victorian Government is providing significant investment to build the capability of frontline staff in preparation for the transition to the NDIS.

As a first priority, the government will make sure that staff receive practical and timely information about the NDIS and what it means for them. As part of this plan, staff will also access training opportunities and practice support so they can work confidently in the NDIS environment.

The training program will be developed in consultation with staff to make sure it is tailored and relevant to their needs.


Support the disability workforce to transition and thrive in the NDIS context.


  • Deliver a self-assessment tool to assist the disability workforce to identify new skills and appropriate development opportunities.
  • Develop and deliver a multi-stream training approach for new skills and capabilities that align with service delivery requirements with the NDIS.
  • Develop and deliver an online workforce readiness portal with relevant tools, learning resources and practical support for the workforce.