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NDIS workforce longitudinal research study

We are undertaking a study of the Victorian disability workforce to understand their experience of transition to the NDIS and to support them better.

Why we're doing this

The NDIS means a big change for participants, but also for people working in the disability sector.

In some areas in Victoria the disability workforce will need to almost double to meet the needs of participants.

The NDIS also demands new skills and new ways of working. This may affect the structure of the workforce and employment arrangements.

What we're doing to understand workforce needs

With greater understanding, we can build a skilled, diverse workforce that delivers high-quality, innovative support and feels valued for the work it does.

We commissioned IPSOS Public Affairs to conduct three annual studies of the workforce, starting in 2018. We're doing this in partnership with the Health and Community Services Union.

The project is a key component of Keeping our sector strong: Victoria’s workforce plan for the NDIS. This is a whole-of-government approach to workforce and skills development for the NDIS in Victoria.

What we're asking

We're asking the workforce to tell us about:

  • demographics and occupational data
  • training and qualifications
  • working conditions
  • perceptions of the NDIS
  • how people feel about their work

We'll use the results of each study to tell us what we can do to support the NDIS workforce as well as participants. 

In 2019, the second year of the study took place and confirms what we learnt the previous year.

2019 survey results

In 2019:

  • in total, 722 workers responded to the survey
  • 394 workers participated in the survey for the first time
  • 32 workers participated in focus groups
  • 55 workers participated in in-depth interviews

Key findings

  • there was very little change to the experiences of workers between 2018 and 2019
  • key findings from 2018 are still relevant
  • workers continue to be passionate about what they do and support the vision of the NDIS
  • they understand the NDIS has potential to increase innovation and create new opportunities
  • they’re concerned about job quality and security, and safety
  • they feel there is less time for collaboration and learning
  • their experiences differ depending on what type of worker they are and what stage of rollout they are in

Read the full 2019 report

2018 survey results

In 2018:

  • 779 workers responded to the survey
  • 37 workers participated in focus groups
  • 55 workers participated in in-depth interviews

Key findings

  • 52% felt positive about their work and most workers wanted to stay in the sector
  • workers are passionate about what they do and support the vision of the NDIS
  • they want more career opportunities and pathways
  • they're concerned about job quality and security
  • they want more time for non-participant facing work, such as training
  • they want better information about the NDIS

Read the 2018 report

Our response

We would like to thank the many disability workers who have participated in the first two years of the study for sharing their experience of the transition to the NDIS.

We're working to help overcome the challenges identified in both reports by:

  • trialling innovative workforce models
  • developing an Allied Health Capability Framework 
  • communicating and engaging better with the Victorian disability workforce
  • using what we’ve learnt in these surveys to inform NDIS workforce planning at both the state and national level

Reviewed 30 March 2021

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