NDIS workforce longitudinal research study

We're surveying the Victorian disability workforce to understand their experience of transition to the NDIS and support them better.

The NDIS means a big change for participants, but also for people working in the disability sector.

In some areas in Victoria the disability workforce will need to almost double to meet the needs of participants.

The NDIS also demands new skills and new ways of working. This may affect the structure of the workforce and employment arrangements.

What we're doing to understand workforce needs

We've already done some research about the workforce’s experiences of the NDIS, but we need to learn more. With greater understanding, we can build a skilled, diverse workforce that delivers high-quality, innovative support.

We commissioned IPSOS Public Affairs to conduct 3 annual surveys of the workforce. We're doing this in partnership with the Health and Community Services Union.

The project is a key component of Keeping our sector strong: Victoria’s workforce plan for the NDIS. This is a whole-of-government approach to workforce and skills development for the NDIS in Victoria.

What we're asking

We're surveying the workforce to tell us about:

  • demographics and occupational data
  • training and qualifications
  • working conditions
  • perceptions of the NDIS
  • how people feel about their work

We'll use the results of each survey to tell us what we can do to support the NDIS workforce as well as participants. 

2018 survey results

In 2018:

  • 779 workers responded to the survey
  • 37 workers participated in focus groups
  • 55 workers participated in in-depth interviews

Key findings

  • 52% felt positive about their work and most workers wanted to stay in the sector
  • Workers are passionate about what they do and support the vision of the NDIS
  • They wanted more career opportunities and pathways
  • They're concerned about job quality and security
  • They want more time for non-participant facing work, such as training (39%)
  • They want better information about the NDIS

Read the report

Our response

We're working to overcome these challenges by:

  • encouraging improved service models
  • supporting the recruitment, retention and career development of workers
  • communicating and engaging better with the Victorian disability workforce

Reviewed 19 July 2019

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