Disability worker assisting young girl

Service providers

The NDIS represents a significant change in the way in which people with a disability will access support, which will change the way in which service providers do business.

The scheme will increase the number of Victorians with disability receiving support. At full roll out, an estimated 105,000 Victorians will be supported - an increase of 25,000.

Currently, most of the funding for disability services is provided by Government directly to providers, who in turn deliver a prescribed set of services to individuals.

Under the NDIS, the role of the individual will be largely reversed, with individuals exercising choice and control to purchase supports that will most effectively meet their needs.

Over time, disability service providers will move to new arrangements where individualised funding is provided in arrears of service delivery.

It is important that providers begin to consider their approach to service delivery in the context of this reform.

Existing funding arrangements with disability service providers will continue in each area until this transition occurs.

With the sector likely to double in size to meet the increase in demand for support and services, there will be many more opportunities for people wanting to work in disability services.

Information for service providers to help them understand their obligations under Victoria’s quality and safeguards working arrangements during transition to the NDIS can be found below.

Continuity of support for older Victorians

From 1 April 2018, the Commonwealth is providing continued support to older people with a disability who are not eligible for the NDIS through the Commonwealth’s Continuity of Support Programme.

Fact sheet - Continuity of support for older people receiving specialist disability services in Victoria Information for Service Providers – March 2018 Fact sheet - Continuity of support for older people receiving specialist disability services in Victoria Information for Service Providers – March 2018DOC (309.5 KB)

The NDIS e-learning Tutorial

The NDIS e-learning tutorial will help you understand the changes arising from the NDIS.

The course is an interactive NDIS e-learning tutorial is available for Victoria’s disability workforce to help them better understand the National Disability Insurance Scheme (NDIS) and its transition.

The learning objectives include:

  • the key elements of the NDIS
  • the role of the NDIS
  • the eligibility process and pathway for the NDIS
  • what the NDIS means for people currently receiving supports
  • the interaction of the NDIS with the mainstream
  • the supports available for clients transitioning to the NDIS
  • NDIS impacts on the workforce

Access the course

We welcome your feedback. By providing feedback, we can ensure the training modules are fit for purpose and meet the needs of staff who use the Portal.

Please take this quick survey to provide feedback about this course.

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Preparing for the NDIS

To prepare for the NDIS, disability service providers can:

  • visit the providers page on the NDIS website to learn about registering as an NDIS provider
  • start thinking about how to work with the NDIS. Consider the opportunities for your business and what you might have to change.

To find out more about what the NDIS will mean for current and future providers, view the full details on the national NDIS website.

 

 

NDIS readiness

The Victorian Government has announced an additional $10 million in funding to 22 organisations deliver NDIS readiness activities where they are needed most. The transition support has been allocated to a range of diverse organisations representing people with a disability, providers, carers, unions, service users and their advocates. These organisations will work throughout Victoria to identify and deliver practical and targeted resources to help people and providers adapt to the way the NDIS will work.

This document provides a list of organisations supporting the transition to the National Disability Insurance Scheme (NDIS).

Organisations supporting the transition to the National Disability Insurance Scheme (NDIS) - June 2018 Organisations supporting the transition to the National Disability Insurance Scheme (NDIS) - June 2018DOC (419 KB)

This factsheet provides an overview of the Transition Support Package (TSP). It provides a snapshot of the activities being delivered by the TSP funded providers and consumer peak organisations and contact details to find out more information. This factsheet will be updated periodically to reflect revised activities.

NDIS Transition Support Package - December 2016 NDIS Transition Support Package - December 2016DOC (57.17 KB)

This fact sheet is for community service organisations receiving funding from the Victorian government to support or deliver services to people with a disability.

Fact Sheet for Victorian Community Service Organisations Fact Sheet for Victorian Community Service OrganisationsDOC (184.5 KB)

This document provides interim practice advice for health and aged care services.

National Disability Insurance Scheme and the health and aged care sector: Interim practice advice for health and aged care services - 10 January 2017 National Disability Insurance Scheme and the health and aged care sector: Interim practice advice for health and aged care services - 10 January 2017DOC (345 KB)

As of 1 April 2018, older people in Victoria with a disability will be eligible to continue receiving support services through the Commonwealth’s new Continuity of Support (CoS) Programme.

Continuity of support for older people receiving specialist disability services in Victoria: Information for people with a disability, families and carers  Continuity of support for older people receiving specialist disability services in Victoria: Information for people with a disability, families and carers DOC (394 KB)

This document is intended to support Victorian Specialist Clinical Mental Health Services delivered by health services to understand and prepare for the National Disability Insurance Scheme (NDIS).

Information for Specialist Clinical Mental Health Services - October 2016 Information for Specialist Clinical Mental Health Services - October 2016DOC (122.43 KB)

This document is intended to support Victorian Mental Health Community Support Services prepare for transition to the National Disability Insurance Scheme (NDIS).

Information for Victorian Mental Health Community Support Services - July 2016 Information for Victorian Mental Health Community Support Services - July 2016DOC (101.16 KB)

This document provides information about supporting NDIS access - the role of General Practice.

Supporting NDIS access: The role of General Practice - Apri 2017 Supporting NDIS access: The role of General Practice - Apri 2017DOC (55.94 KB)

This document provides information about Supporting NDIS access for people with psychiatric disability: The role of general practice, psychologists and psychiatrists in private practice.

Supporting NDIS access for people with psychiatric disability: The role of general practice, psychologists and psychiatrists in private practice - March 2017 Supporting NDIS access for people with psychiatric disability: The role of general practice, psychologists and psychiatrists in private practice - March 2017DOC (56.11 KB)

This document provides information about continuity of support for older people receiving specialist disability services in Victoria: Information for Service Providers.

Continuity of support for older people receiving specialist disability services in Victoria: Information for Service Providers - June 2017 Continuity of support for older people receiving specialist disability services in Victoria: Information for Service Providers - June 2017DOC (395 KB)

The Disability Family Violence Crisis Response Initiative (DFVCRI) provides critical disability supports to Victorian women with a disability, and children with a disability who are experiencing family violence. This fact sheet has been developed to inform the family violence sector of changes to the DFVCRI including changes to:

  • support pathways to access immediate disability supports for women and children experiencing family violence during transition to the NDIS
  • extension of the DFVCRI as per recommendation 178 of the Royal Commission into Family Violence (the Commission)

Responding to people with a disability experiencing family violence - Changes to the Disability Family Violence Crisis Response Initiative - Information sheet for the family violence sector - April 2017 Responding to people with a disability experiencing family violence - Changes to the Disability Family Violence Crisis Response Initiative - Information sheet for the family violence sector - April 2017 DOC (404 KB)

 

Client data refresh

This frequently asked questions (FAQ) document will help service providers understand the client data refresh process and complete the client data collection template.

Client Data Refresh: National Disability Insurance Scheme - FAQs for service providers – March 2018 Client Data Refresh: National Disability Insurance Scheme - FAQs for service providers – September 2018DOC (196.46 KB)

A brief overview of the client data refresh process. Additional information can be found in the Client Data Refresh FAQs.

Client Data Refresh: National Disability Insurance Scheme Information summary for service providers - March 2018 Client Data Refresh: National Disability Insurance Scheme Information summary for service providers - September 2018DOC (147.81 KB)

The guidance below has been developed for those unfamiliar with SigBox and explains how to gain access, download files and upload files.

Guidance on using SigBox - March 2018 Guidance on using SigBox - September 2018DOC (795.48 KB)

Working across cultures under the NDIS

The Department of Health and Human Services has funded The Centre for Culture, Ethnicity and Health (CEH) to support NDIS providers in Victoria to engage with clients from culturally and linguistically diverse (CALD) backgrounds.

CEH can help you to develop the knowledge, skills and capacity to

  • reach out and work with CALD clients by:
  • providing professional development support, including
  • recruiting and managing a diverse workforce
  • CALD community engagement and participation and ‘Working across cultures with people with disability and their carers’ to build your capacity to work effectively with the target group
  • helping you to develop engagement strategies with local CALD communities
  • developing resources for the sector, for interpreters and for clients
  • sharing good practice across the disability sector

These services are free to NDIS providers or disability agencies who are considering registering with the NDIS.

For more information visit www.ceh.org.au or contact Sophie Dutertre:
Email: sophied@ceh.org.au
Phone: 9418 9911

Working across cultures under the NDIS Working across cultures under the NDISPDF (280.04 KB)

Quality and safeguards for Victorian approved providers

The Victorian Government continues to operate existing quality and safeguards to ensure safe and high quality services for people with disability until the new National Disability Insurance Scheme Quality and Safeguarding Framework is implemented in 2019.

Registered NDIS providers operating in Victoria during the transition to the NDIS must comply with Victorian policy and legislative requirements with respect to quality and safeguards.

The Guide to Suitability on the Provider toolkit page on the NDIS website provides guidance to providers on the requirements to be registered as an NDIS provider - including Victoria’s quality and safeguard arrangements.

The following fact sheets provide an overview of how Victoria’s quality and safeguards requirements apply to Victorian approved NDIS providers. The Victorian Government will undertake ongoing monitoring of providers’ compliance with these requirements.

Information for Victorian approved NDIS providers - March 2017 Information for Victorian approved NDIS providers - March 2017DOC (166.69 KB)

Information for Victorian approved NDIS providers of psychosocial supports for participants with a psychiatric disability - March 2017 Information for Victorian approved NDIS providers of psychosocial supports for participants with a psychiatric disability - March 2017DOC (165.71 KB)

Quality and Safeguards arrangements for Early Childhood Intervention providers Quality and Safeguards arrangements for Early Childhood Intervention providers in the transition to the NDISDOC (238.46 KB)

Information Sheet - Compliance Monitoring for Vic approved NDIS providers - August 2017 Information Sheet - Compliance Monitoring for Vic approved NDIS providers - August 2017PDF (77 KB)

NDIS transition information for HACC-PYP providers - February 2018 NDIS transition information for HACC-PYP providers - February 2018PDF (505.9 KB)

Complaints

Complaints are an important opportunity to improve the quality of services. People with a disability should be supported in their right to complain to the provider and to the Disability Services Commissioner.

A person with a disability, a family member or friend of someone with a disability, a staff member, carer, or a member of the community can make a complaint about the provision of a disability service by a Victorian disability service provider. More information about making complaints is available from the Disability Services Commissioner.

Disability Services Commissioner Information sheet Disability Services Commissioner Information sheetDOC (23.13 KB)

The Mental Health Complaints Commissioner is an independent, specialist body established under the Mental Health Act 2014 to safeguard rights, resolve complaints about Victorian public mental health services and recommend improvements. More information about making complaints about NDIS funded mental health community support services is available from the Mental Health Complaints Commissioner.

Restrictive interventions

A restrictive intervention is any intervention that restricts the right or freedom of movement of a person with a disability. Under Part 7 of the Disability Act 2006, a disability service provider requires approval from the Department of Health and Human Services (DHHS) to use restrictive interventions. Organisations must apply for this approval through the Restrictive Interventions Data System (RIDS).

Information Sheet - Restrictive Interventions Data system (RIDS) - Procedures for Accessing RIDS - September 2017 Information Sheet - Restrictive Interventions Data system (RIDS) - Procedures for Accessing RIDS - September 2017PDF (266.69 KB)

More information about restrictive interventions is available from the Office of Professional Practice.

Emergency management

Victorian approved NDIS service providers must have an emergency preparedness plan in place that is practised regularly and reviewed annually. Service providers need to have this plan to be able to respond to emergencies like bushfires, heatwaves and floods. Service providers are also required to screen clients for inclusion on the Vulnerable Persons in an Emergency Register.

Emergency Management Responsibilities for Victorian approved National Disability Insurance Scheme  Providers - March 2017 Emergency Management Responsibilities for Victorian approved National Disability Insurance Scheme Providers - March 2017DOC (398.72 KB)

Critical client incident management

Victorian approved NDIS providers are required to report incidents in line with the new Critical Incident Management System (CIMS). The CIMS webpage has more information about the CIMS, including the policy, link to the incident report webform and client incident register, fact sheets, implementation guidance, learning and development materials and IT requirements.

Client Incident Management System (CIMS) - NDIS - November 2017 Client Incident Management System (CIMS) - NDIS - November 2017PDF (434.16 KB)

Arrangements for Supported Independent Living in Specialist Disability Accommodation (SDA)

Where Supported Independent Living is provided in Specialist Disability Accommodation (SDA), and the service is a residential service as defined under the Disability Act 2006, the support provider must be registered under the Disability Act and approved by the Victorian Department of Health and Human Services to deliver at least one of the following registration groups:

  • Daily Tasks/Shared Living
  • High Intensity Daily Personal Activities
  • Daily Personal Activities

Offering residency in Specialist Disability Accommodation - Policy and Standards  (Victoria) - May 2017 Offering residency in Specialist Disability Accommodation - Policy and Standards (Victoria) - May 2018DOC (374 KB)

Building Code of Australia requirements for fire risk management in NDIS Specialist Disability Accommodation in Victoria - February 2018 Building Code of Australia requirements for fire risk management in NDIS Specialist Disability Accommodation in Victoria - February 2018DOC (377.04 KB)

Disability Accommodation Collaboration Agreement

The Victorian Government has provided a sample agreement to guide Specialist Disability Accommodation (SDA) and support providers on the form of agreements that meet the requirements of the Disability Act as follows:

Disability Accommodation Collaboration Agreement between Disability Service Provider and Specialist Disability Accommodation Provider Disability Accommodation Collaboration Agreement between Disability Service Provider and Specialist Disability Accommodation ProviderDOC (72.5 KB)

This sample agreement is an example only.. SDA and support providers are advised to seek their own in legal advice and draft agreements in consultation with their support provider.

Critical client incident reporting

The following information sheets are available on the Funded Agency Channel website.

Client incident report

How to complete for NDIS: this Information sheet aims to provide step-by-step screen shots to assist Victorian approved National Disability Insurance Scheme (NDIS) providers with completing the Client Incident Report form.

Information Sheet for NDIS disability providers

Practice advice for Victorian approved National Disability Insurance Scheme providers of disability services in relation to critical incident reporting.

Website: fac.dhhs.vic.gov.au/incident-reporting/human-services

Information for NDIS providers of psychosocial supports and Health and Community Care for Younger People

Practice advice on critical incident reporting for Victorian approved NDIS providers of psychosocial supports and Home and Community Care for Younger People and guidance on how to complete the Health Client Incident Report form.

Website: fac.dhhs.vic.gov.au/incident-reporting/health

Further information for NDIS providers of Early Childhood Intervention Services

Practice advice on critical incident reporting for Victorian approved NDIS providers of Early Childhood Intervention Services is available from the Department of Education and Training.

Website: www.education.vic.gov.au/childhood/professionals/needs/Pages/ecisprofessionals

DHHS Service Agreement Variation Process

These frequently asked questions documents will assist with understanding how service agreement variations will be processed as Victorian Government funded clients transition to the NDIS:

National Disability Insurance Scheme: Service Agreement Variation Process FAQs for service providers - February 2018 National Disability Insurance Scheme: Service Agreement Variation Process FAQs for service providers -August 2018DOC (3.47 MB)

National Disability Insurance Scheme: Service Agreement Variation Process - Information sheet on funding withdrawals during financial year-end and roll-over processes - May 2017 National Disability Insurance Scheme: Service Agreement Variation Process - Information sheet on funding withdrawals during financial year-end and roll-over processes - May 2017DOC (519.5 KB)

Presentations

A presentation of the phasing arrangements for the NDIS in the North Eastern Melbourne area, was given to providers on 11 March 2016.

Presentation - 11 March 2016 Presentation - 11 March 2016PDF (231.22 KB)

NDIA provider information workshops

The NDIA is continuing to run its core information session for providers.

For full details and to register, visit the events page of the NDIS website.