The Orange Door service model

• Introduction

  Provides the context for The Orange Door service model.

• Terminology

  A glossary of terms used in this document.

• About The Orange Door

  Why was The Orange Door established, what is the intention of The Orange Door and what are the governance arrangements.

• Workforce

  The Orange Door brings together different workforces and practices as a team to provide a consolidated intake point in each area to support

• The Client Relationship Management system

  The Orange Door has a purpose-built information system, The Orange Door Client Relationship Management system (CRM), to capture, store and record case information.

• Information sharing and privacy

  Information sharing is a key enabler for The Orange Door. To do its job, The Orange Door needs relevant information about clients and other people.

• Outcomes

  Adopting an outcomes-focused approach to service design and delivery is critical to the success of The Orange Door and achieving better outcomes for women, children and families.

• The objectives of The Orange Door service model

  This section describes the objectives of The Orange Door service model.

• Meeting the needs of Aboriginal people

  The Orange Door will support the self-determination of Aboriginal people and works closely with Aboriginal communities and services to ensure Aboriginal people receive culturally safe and appropriate.

• Meeting the needs of Victoria’s diverse communities

  Under the Equal Opportunity Act 2010, it is unlawful to discriminate against someone based on a number of personal characteristics.

• Access

  People must be able to access The Orange Door in ways that are safe, accessible and convenient for them.

• Screening, identification and triage

  Screening, identification and triage involves identifying and prioritising the needs of people accessing The Orange Door.

• Central Information Point

  The Royal Commission into Family Violence recommended developing the Central Information Point (CIP).

• Assessment and Planning

  The Orange Door works with people to develop a deep and clear understanding of child safety and wellbeing concerns and family violence risk for all family members.

• Practice leadership

  Practice leaders are part of The Orange Door.

• Connecting people to the right services

  The Orange Door prioritises and matches services to meet the needs of people and families as identified through screening, identification and triage; and assessment and planning.

• Targeted interventions

  Targeted interventions are service responses that are delivered directly by The Orange Door to meet a client’s needs.

• Brokerage

  The Orange Door has access to brokerage (flexible support packages) so that supports can be arranged to meet the needs of individuals and families.

• Allocation of core services

  The Orange Door is the central entry point for women’s and men’s family violence services and family services.

• How The Orange Door is managing demand

  Together, Ending family violence: Victoria’s plan for change and the Roadmap for reform outline a reform vision that aims to ensure Victorians receive the help they need.

• Referrals to services

  The Orange Door makes warm referrals – that is, referrals that support the person to connect to services.

• Review and monitoring

  The Orange Door reviews cases where they directly provide interventions or remain involved.

• Links to the broader system

  These service interfaces between The Orange Door and a range of services and agencies provide minimum statewide requirements to establish local processes.

• Appendix: Family violence outcomes framework

  The family violence outcomes framework outlines Victoria’s priorities in preventing and responding to family violence.

• Glossary

  A glossary of terms used in The Orange Door service model.

Updated 7 February 2020