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The objectives of The Orange Door service model

The objectives of The Orange Door service model are to:

  • provide a better experience of the service system for clients and improve the way their risk and safety is managed
  • harness the strengths of both government and non-government agencies to deliver The Orange Door functions
  • draw on the ability of government to support the significant system reform
  • utilise the experienced and specialist workforces of local community sector organisations to deliver The Orange Door functions, including initial contact and advice, triaging, crisis responses, risk assessment and safety planning, needs assessment and service planning and allocation, as well as expert advice and capacity building
  • deliver an integrated service model and effectively manage the practice and cultural change required
  • ensure The Orange Door is supported by local and collective partnerships – both across government and non-government agencies and within and across different service sectors
  • support collaboration, shared responsibility and mutual accountability by government and non-government agencies
  • provide clear accountabilities, including a clear process for resolving issues
  • support the transition to The Orange Door in the system
  • support alignment to the MARAM Framework
  • support statewide consistency to deliver services to people experiencing family violence and families in need of support with the care, development and wellbeing of children and young people
  • ensure accessibility, responsiveness to diversity and consideration of human rights
  • deliver services that meet people’s needs, respond to the issues raised by the royal commission and delivering on the vision outlined in Victoria’s plan for change and the Roadmap for reform

Reviewed 19 January 2020

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