Connecting you to utilities quickly so you can open the door to your new home
We’re working with electricity providers to connect greenfield communities to the services they rely on quickly.
The Essential Services Commission (ESC) requires distribution businesses to report against the Greenfields Negotiated Electricity Connection Customer Service Standards (the Greenfields Customer Service Standards) when working with developers and contractors to connect new homes to electricity.
Over the past few years, the Essential Services Commission (ESC) has increased requirements for energy distributors to ensure new properties connect to power sooner.
In 2023 the Victorian Government published new Ministerial Order Licence Conditions requiring distribution businesses to meet certain stage-specific targets. This includes targets during masterplan reviews, design reviews and audits.
Electricity distribution businesses are required to report to the ESC every six months on their performance against the Greenfields Customer Service Standards and the Victorian Government's targets until 31 March 2029.
The Greenfields Customer Service Standards include:
- An overarching customer outcomes statement setting out what a distribution business expects to deliver over the next three years in relation to negotiated connections.
- A requirement to form a consultative committee that meets regularly to discuss improvements in negotiated connection processes.
- A performance reporting framework that distribution businesses are to report against every six months.
By improving communication among energy distributors, developers, contractors and Victorian homebuyers, we are making processes more transparent and certain around connection wait times. You can view a Greenfields Negotiated Connections Dashboard with performance of distribution businesses and more information on the current and previous Greenfields Customer Service Standards through the Essential Services Commission.
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