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We will send you updates by email or SMS including:
- what type of support is available
- who is eligible
- how to register.
We may also send you updates about other supports as they become available.
This page will be updated with details about who can get help and how to register.
If your home has been damaged
Please don’t go home until Emergency Services say you can.
Only go onto your property if it is safe.
Watch out for dangers like:
- asbestos
- unstable trees and branches
- fallen powerlines
- damaged structures like chimneys
- gas bottles
- petrol and chemicals
- damaged septic tanks which could collapse.
Get a licensed tradesperson to check your home before using electricity, gas, or water. Always check tradespeople's ID to make sure they're legitimate.
Insurance
Contact your insurance company, even if you are not sure how much damage there is. You can start your claim. Get a copy of your policy.
Check with your insurer before making any repairs. Take photos and make a list of everything that is damaged.
The Building and Plumbing Commission has advice for what to do after a bushfire.
Homes built before 1990
Stay away from damaged building materials. They might have asbestos or other hazards.
Asbestos cement was used in construction until 1990. If it is broken or burnt tiny fibres release into the air. Breathing these fibres can cause illnesses, including lung damage and cancer.
About a third of Australian homes have some form of asbestos. Don’t put yourself at risk.
Tank water
Your tank water may not be safe to drink after a fire. It could be contaminated by debris, ash, dead animals, fire retardants and water-bombing chemicals.
If the water tastes, looks or smells unusual, do not:
- drink it
- use it for cooking
- use it to brush your teeth
- give to pets or livestock.
Use bottled water for drinking until your tank is checked or repaired.
If you disconnected your downpipes before the fire, hose down your roof or wait for heavy rain before you reconnect.
What you might be feeling
Going home after a bushfire can be stressful. It’s normal to feel numb, helpless, lonely or angry.
Red Cross has information about what you and your family might be feeling when your return.
Stress from disaster can leave you physically, mentally and emotionally exhausted. Check in with friends, family and neighbours for support.
Help with insurance
You can get free advice before you accept a settlement offer from your insurer. Talk to a financial counsellor through the National Debt Helpline on 1800 007 007.
Financial Rights Legal Centre can provide legal assistance in dealing with insurers. They have factsheets and sample letters you can use.
Disaster Legal Help Victoria can also help answer your legal questions.
Things you can do if it is safe
It can feel healing to start cleaning-up your property, but it’s best to get advice first.
When you clean up:
- wash your hands often using soap and clean water
- wear protective clothing like:
- sturdy boots
- gloves
- long sleeve shirt and pants
- a P2 or N95 face mask.
The Insurance Council of Australia has information on cleaning up after a disaster.
Other help that is available
You can get help with what you need right now. Relief information is available on the VicEmergency website or call 1800 226 226.
Help for your recovery from the January 2026 Victorian bushfires is available.
Ongoing services can also help. For general support go to the Recovery services, wellbeing and support webpage.
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