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What it’s like to work in community services

A career in community services is not only rewarding, it is also one of the most needed industries in Victoria. Youll be able to make a positive difference to peoples’ lives by helping them achieve their goals and live up to their full potential.

What people love about working in community services

Here are some of the benefits of working in community services:

  • You will make a positive impact on people’s lives and help them reach their full potential.   
  • The work is varied and no 2 days are ever the same.   
  • You will support people from different backgrounds, ages and abilities. You will also get to know their families.     
  • Opportunities in regional and metropolitan Victoria means you’re more likely to find a job closer to home.   
  • The work is flexible, so you can tailor your workload to suit your needs. There are opportunities for part-time, casual, full-time and shift work.  

Where you can work

The community services industry has a wide range of employers. For example, you could work for a private business, a government agency, or a non-profit organisation.  

The kinds of community services settings you could work in include: 

  • aged care facilities
  • disability care facilities
  • residential homes
  • community hubs and centres
  • rehabilitation facilities
  • mental health facilities
  • charities and not-for-profit organisations
  • prisons and correctional services
  • specialist schools and education services
  • office settings. 

If you’re not sure which area you’d like to work in, you could do a community services(opens in a new window) qualification. This will give you core skills, and you can choose electives to learn about different areas of the industry.

Average salary

The average weekly earnings for people who work in the health care and social assistance industry in Australia is $1,150.

Source: Your Career(opens in a new window)

Please note:

  • Community services is part of the health care and social assistance industry. 
  • This salary is indicative only. A range of salaries apply to different roles across the industry. 

Job demand in Victoria

Below are the projected employment forecasts for the health care and social assistance industry in Victoria. Figures show the number of workers in 2023 and the new workers expected to enter the workforce by 2026.

‘New workers expected’ accounts for workers adding new jobs to the economy and replacing retirees over the next 3 years. These forecasts are estimates only. There will be additional jobs available as people move between jobs and industries.

Note that specific data is not available for community services.

RegionWorkers 2023Workforce growth 2023-2026New workers needed by 2026
Melbourne – inner metropolitan79,3403.5%13,520
Melbourne – inner south-east metropolitan44,8002.5%6,375
Melbourne – southern metropolitan71,5233.1%11,555
Melbourne – northern metropolitan63,7123.2%10,518
Melbourne – eastern metropolitan73,9462.4%10,220
Melbourne – western metropolitan47,9153.6%8,507
Ballarat and surrounds (Central Highlands)15,7793.3%2,657
Bendigo, Echuca and surrounds (Loddon Campaspe)21, 1892.9%3,266
Geelong, Colac and surrounds (Barwon)32,2204.1%6,256
Horsham and surrounds (Wimmera Southern Mallee)4,7231.1%455
Mildura, Swan Hill and surrounds (Mallee)7,2542.0%916
Shepparton, Seymour and surrounds (Goulburn)13,7043.5%2,414
Wangaratta, Wodonga and surrounds (Ovens Murray)13,6392.9%2,102
Warrnambool, Hamilton and surrounds (Great South Coast)8,4231.9%1,035

Source: Victorian Skills Authority employment forecast dashboard

Resources to plan your next steps

Visit our community services industry profile to find out about:

Explore growing industries in your region