In public policy some of the areas with the greatest possible impact are also those with the most difﬁcult problems. Making progress on complex problems generally requires:
- Behaviour change by a group of individuals.
- Efforts from multiple stakeholders, often with different opinions about how these problems should be solved.
- Intricate interdependencies, spanning across work areas and accountabilities.
The protection of vulnerable children is a complex problem with multiple stakeholders. The Child Protection Reporter Support project is helping to tackle this issue through a collaborative interdepartmental project and by using a behavioural insights approach to understand the problem.
Demand within the Child Protection system has grown signiﬁcantly over the last decade.
The education sector is a particularly important stakeholder. Teachers and other school staff interact with children regularly and are often the ﬁrst to notice if a child is at risk or needs support.
This project sought to better understand the decision making process of professionals from the education sector, Child Protection Intake and Child FIRST lead agencies for identiﬁcation of whether a child is in need of support or protection and appropriate response.
- Help children and families receive the right support at the right time.
- Support Child Protection, Child FIRST and education professionals to use their areas of expertise in a coordinated way to meet the needs of children and families.
What we found
Data is an important tool for policy makers. It can give clear indications of inputs, outputs and outcomes. But quantitative data alone cannot explain why people are behaving in a certain way. Field-based research enables us to examine the daily experiences of professionals, and how small details that are not often incorporated into traditional policy making can produce different outcomes in practice. This allows us to:
- Understand the context of a problem.
- Observe behaviours that people may not think are important enough to mention in interviews.
- Give frontline professionals the opportunity to contribute directly to the decision making process.
Fieldwork and observation
Qualitative research is a key input into policy making and service design. Unlike traditional consultation, observing people while they are doing a task rather than having them describe the task to you provides a more fulsome understanding of how a process really works. When we are familiar with something we often don’t comment on steps that have become second nature. We are surrounded by information and our brains automatically ﬁlter most of it out to allow us to focus on the things that we need to make a decision. It is then difﬁcult for us to articulate these steps; we have simply put them to the back of our minds.
Approximately 180 hours of ﬁeldwork and consultations by the cross-departmental team were conducted with Child Protection Practitioners, education professionals and Child FIRST lead agencies to understand:
- How a child or young person’s risk is ﬁrst recognised and understood.
- How professionals respond when a child or young person is identiﬁed as at risk.
- How supported by each other education professionals, Child Protection Practitioners and Child FIRST Practitioners feel to meet the child’s needs.
This ﬁeldwork provided rich qualitative evidence about what possible actions would help to make the system work better.
For example, professionals reﬂected that they don’t always receive feedback on the results of the reports into the Child Protection system. Behavioural science literature suggests that timely feedback on a decision or action is more likely to change behaviour the next time a similar decision or action is required. We are currently considering how this feedback could be provided.
“We’re the ones seeing the kids ﬁve days a week and we have to support the child when you [Child Protection] go.”
~ Education professional
“All professional reporters should be advised of the outcome of their call.”
~ Child Protection Practitioner
This project is now moving into its next phase. We will be able to conﬁdently propose policy directions, knowing that impacted frontline and policy professionals have contributed to their development throughout the decision making process.
We thank our partners the Department of Health and Human Services, the Department of Education and Training and the frontline professionals who generously gave their time and expertise.
Reviewed 05 July 2019