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Child Link complaints

If you are concerned that Child Link may have been used in a way that is not permitted, you have the right to make a complaint.

To make a complaint in relation to Child Link, please first decide which of the categories listed below best describes the nature of your complaint and then follow the corresponding guidance.

Privacy complaints

Privacy concerns in relation to the handling or sharing of personal information on Child Link should be directed to the relevant school, service provider or government agency in the first instance.

For Victorian Government schools, privacy concerns are handled by the Department of Education’s Privacy Team. Refer to Make a privacy complaint to the Department of Education for further information.

Information handling and sharing complaints

Schools, service providers and government agencies are required to have an effective complaint handling procedure in place. Complaints about how employees handle and share information on Child Link should be directed to the relevant school, service provider or government agency in the first instance.

General complaints

These are complaints that are not related to privacy, or information handling and sharing.

General complaints may cover concerns relating to:

  • how information from government agencies is collected for Child Link
  • how information is displayed on Child Link
  • the administration of Child Link under relevant laws, or
  • the authorising and onboarding process for Child Link Users, including training.

You may submit a general complaint relating to Child Link using the Child Link Complaints Request Form (below).

Please download and complete this PDF form, then email the form with any relevant attachments to requests@childlink.vic.gov.au, with the subject line of ‘New complaint’.

Note: You must ensure this form and all copies of this form are stored in a secure location that can only be accessed by you and other people relevant to the complaint.

Child Link Complaints Request Form
PDF 1.38 MB
(opens in a new window)

Next steps

If you are not satisfied that a matter has been resolved by following the steps outlined above, a complaint may be made to the following organisations.

The Office of the Victorian Information Commissioner if the complaint is about privacy concerns:

The Health Complaints Commissioner if the complaint is about health information:

The Victorian Government is committed to providing a website that is accessible to the widest possible audience, regardless of technology or ability. The tools and templates on this page may not meet our minimum WCAG AA accessibility standards.

If you are unable to read any of the content of this page, you can email childlink.policyrequests@education.vic.gov.au for an accessible version.

Education

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