We are committed to handling complaints fairly, efficiently and effectively.
Online complaints form
Under the Cladding Safety Victoria Act , complaints must be provided in writing. Complete the form below to lodge a complaint.
What happens after you lodge a complaint?
We will acknowledge your complaint in writing within 3 working days.
Your complaint will then be assessed and responded to within 10 working days. If we are unable to provide a response within this time or need more information from you, we’ll keep you informed of our progress and update you every five working days thereafter.
Tell us about you
We will only use your contact details to respond to you and won't share these details with anyone else without gaining your consent as below. If you wish to remain anonymous, please leave the below fields blank.
Reviewed 09 June 2021