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Online complaints form - Cladding Safety Victoria

We realise there are times when you may require additional assistance or would like to escalate an issue to a complaint.

We are committed to handling complaints fairly, efficiently and effectively.

Online complaints form

Under the Cladding Safety Victoria Act 2020External Link , complaints must be provided in writing. Complete the form below to lodge a complaint.

What happens after you lodge a complaint?

We will acknowledge your complaint in writing within 3 working days.

Your complaint will then be assessed and responded to within 10 working days. If we are unable to provide a response within this time or need more information from you, we’ll keep you informed of our progress and update you every five working days thereafter.

Tell us about you

We will only use your contact details to respond to you and won't share these details with anyone else without gaining your consent as below. If you wish to remain anonymous, please leave the below fields blank.

Relationship to the issue

Tell us about your complaint

Privacy collection notice

The Department of Government Services (the Department) collects the information that you provide with this form. The information that you provide is used to respond to your enquiry. You can request access to, and corrections of, any personal information provided in this form. Requests for access or correction should be sent to

The Department is using the services of Drupal 9 to administer this form. The information that you provide is stored in our Drupal 9 content management system and Microsoft Azure servers.

For more information on the Department’s handling of any personal information, please refer to the Department’s Privacy Statement.

If you do not provide all or part of the information requested, the Department may not be able to contact you regarding your enquiry. Please contact the Department of Government ServicesExternal Link if you wish to use an alternative mechanism to the online form.

Reviewed 09 June 2021

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