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Doing business with Cladding Safety Victoria

Cladding Safety Victoria is committed to ethical, sustainable and socially responsible procurement.

Procurement at Cladding Safety Victoria

The procurement of goods and services at CSV aligns to the Victorian Government Purchasing Board (VGPB) policies and directives established under the Financial Management Act 1994.

Information on supplying to Government is available on the Buying for Victoria website. Suppliers interested in participating in public procurement activities should register as a user for the Victorian Government Tenders System to set up email notifications for tender opportunities.

Supplier Code of Conduct

Cladding Safety Victoria is committed to ethical, sustainable and socially responsible procurement. To ensure that suppliers maintain the same values, the Victorian Government (the State) has established a Supplier Code of Conduct (the Code). The Code commenced on 1 July 2017 and is applicable to all general government sector contracts, agreements and orders for the supply of goods and services, and construction works and services.

The Code outlines the minimum ethical standards in behaviour that suppliers will aspire to meet when conducting business with, or on behalf of, the State in the areas of: 

  • integrity, ethics and conduct
  • conflict of interest, gifts, benefits and hospitality
  • corporate governance
  • labour and human rights
  • health and safety; and
  • environmental management

Visit the Buying for Victoria website for a copy of the Code and other helpful resources for suppliers.

Purchase Order Terms and Conditions

Purchase orders issued by Cladding Safety Victoria are subject to terms and conditions that apply when no other formal contract is in place between Cladding Safety Victoria and a supplier. You can download a copy of the terms and conditions below.

CSV Purchase Order Terms and Conditions
PDF 132.25 KB
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Procurement Activity Plan

Cladding Safety Victoria conducts procurement activities as required to support the Cladding Rectification Program and the Cladding Remediation Partnership Program. Major procurement activities over the next six to twelve months will be listed on this webpage. Cladding Safety Victoria does not have any major procurement activities currently underway.

Cladding rectification works on privately owned apartment buildings are procured by independent project managers on behalf of the relevant owners corporation and as such will not be listed on this webpage.

All CSV planned procurement projects are subject to revision or cancellation. The information in the Procurement Activity Plan is provided for planning purposes only. The plan does not represent a solicitation or constitute a request for proposal, nor is it a commitment by CSV to purchase the described goods or services.

Procurement complaints process

Step 1: Lodging a complaint

Complainant lodges a complaint to CSV in letter or email addressed to Manager Procurement and Contracts and emails to

Step 2: Investigation

Within five business days of receipt of the complaint:

  • CSV will provide a written acknowledgement of the complaint.
  • CSV will record the complaint on the Complaints register.
  • An independent person will be appointed to investigate the complaint.

Within 20 business days of receipt of the complaint:

  • An independent person will investigate the complaint.
  • CSV will provide a written response with the outcome of the complaint investigation.

If the complaint cannot be resolved to the satisfaction of both parties, CSV will inform the Victorian Government Purchasing Board (VGPB) within five business days. If the complainant is dissatisfied with the outcome, they may refer to matter to VGPB for review.

If additional information is required, or the services of external parties are required to advise on elements of the complaint, there will be an extension of time. This will be based on the number of business days between the request for, and receipt of, additional information and/or advice sought.

Gifts, benefits and hospitality

Our policies and processes provide public confidence in our decision-making.

We discourage you from making an offer of a gift, benefit or hospitality (gift offer) to our employees.

Our employees cannot accept any gifts of any value. Our employees advise their line manager of every gift offer they receive and refuse.

If you are a business associate (e.g. supplier or tenderer), consequences may apply if you act contrary to our policy and/or any Victorian government supplier code of conduct.

If you make multiple gift offers, the overall effect may raise integrity issues.

For more information including the register of reportable gift offers, visit our webpage Integrity at Cladding Safety Victoria.