On this page:
- Make a complaint or offer feedback
- Report religious or racial discrimination and abuse in schools
- Report fraud or corruption
- Report abuse
- Make a freedom of information request
- Service and division contact list for specific questions
- Regional office contact list
- Telephone hotlines and switchboards
- Give feedback about this website
Make a complaint or offer feedback
Guidance on how you can raise a complaint or offer feedback, and learn about the our complaints resolution process.
Report religious or racial discrimination and abuse in schools
Information on how to report religious or racial discrimination in the school community.
Report fraud or corruption
If you have any knowledge or reason to believe an employee, contractor, or service provider has been involved in fraudulent or corrupt conduct, we encourage you to report fraud or .
Report abuse
If you have experienced any form of abuse as a student at a Victorian government school, we encourage you to report the abuse so that we can support you and take appropriate action.
Make a freedom of information request
Find out how you can apply to access your personal records that are held by the department by submitting a request under the Freedom of Information Act (FOI).
Service and division contact list for specific questions
-
Koorie Outcomes Division
- Phone: (03) 9651 3301
- Contact details: Koorie education coordinators
-
Historical school records
- Phone: (03) 9637 3306
- Email: archives.records@education.vic.gov.au
Historical records to 1954 are now located at the Public Record Office Victoria (PROV), including:
- correspondence and building files (primary, secondary and technical schools, former education department, teachers’ colleges etc.)
- school history files and publications
- historical teacher, staffing and establishment registers
- pupil registers and rolls (only a limited collection)
- scholarship registers
- textbooks
- education photographs.
If you require access to these records, contact the PROV directly:
- Address: 99 Shiel Street, NORTH MELBOURNE VIC 3051
- Phone: (03) 9348 5600 or toll-free: 1800 657 452
- Web: Public Record Office
-
Students with Disabilities Program Unit
Victorian Deaf Education Institute
- Address: 597 St Kilda Road, MELBOURNE VIC 3004
- Phone: (03) 9032 6400
- Email: vdei@education.vic.gov.au
-
Australian Early Development Index (AEDI)
- Contact: Victorian State
Children's Services Regulations enquiry line
- Phone: 1300 307 415
- Email: licensed.childrens.services@education.vic.gov.au
Early Childhood Australia
- Phone: 1300 651 662
- Web: Early Childhood
-
Adult, Community and Further Education (ACFE) regional offices
- Phone North Eastern Region: (03) 7022 1805
- Phone North Western Region: (03) 4433 7582
- Phone South Eastern Region: (03) 8904 2503
- Phone South Western Region: (03) 5215 5204
- Email: training.participation@education.vic.gov.au
Apprenticeship Administration Information Line
- Phone: 1300 722 603
- Email: vrqa.apprenticeships@education.vic.gov.au
Apprenticeship Trade Bonus hotline
- Phone: 1300 855 282
The Reading Writing hotline
Find organisations that help with adult reading and writing skills.
- Phone: 1300 655 506
- Online form: The Reading Writing
The Victorian Skills Gateway: TAFE and Training course directory
- Phone: 131 823 to request a hardcopy of the directory
- Web: Victorian Skills to access a listing of accredited courses offered in Victoria
-
Visit Get qualified to become a teacher to learn more about the pathways you can take to pursue a teaching career.
Visit Jobs in a Victorian Government to search for current job vacancies.
Recruitment Online
- Visit: Applicant Help - Recruitment to access system user guides (such as creating profiles).
- Phone: 1800 641 943
- Email: schools.recruitment@education.vic.gov.au
-
eduPass
Visit eduPass if you need to:
Visit the DET Services if you need:
- help logging into your eduMail account
- to check the status of your service requests
- to search the Knowledge Base to solve a problem.
Service Desk
- Phone: 1800 641 943
- Email: servicedesk@education.vic.gov.au
-
eduPay Help
- Visit eduPay to access 'Quick Reference Guides' for principals, managers and employees.
- Phone: 1800 641 943 for system related enquiries, such as help to login to or Performance and Development Plan (education login required).
-
Visit the department’s Human website for a full list of contacts.
-
Phone: 03 8688 7776.
-
Drug education
- Phone: (03) 9637 3477
- Email: drug.education@education.vic.gov.au
English as an Additional Language (EAL) regional contacts
Visit the EAL support and funding - schools page for a full list of contacts.
Find a school
Enter your address to find contact details for your school, service, or program:
Outdoor education
- Contact the Occupational Health and Safety (OHS) advisory service: 1300 074 715
- Email: safety@education.vic.gov.au
- Visit the Outdoor activities and working outdoors - schools page for policy and procedure information
Performing Arts Unit
- Phone: (03) 9415 1700
- Email: performing.arts@education.vic.gov.au
School Software enquiries
- Phone: (03) 9637 2997 or (03) 9637 3350
- Email: software4education@education.vic.gov.au
Student Resource Package (SRP)
- Phone: (03) 9637 2578 or (03) 9637 2554
- Email: studentresourcepackage@education.vic.gov.au
Regional office contact list
Your local regional office is your first point of contact for general enquiries and feedback if your school, early childhood service or training service cannot help. The enquiry line is available Monday to Friday, 8:30 am to 5 pm.
North Eastern Victoria
- Phone: 1300 333 231
- Email: nevr@education.vic.gov.au
North Western Victoria
- Phone: 1300 338 691
- Email: nwvr@education.vic.gov.au
South Eastern Victoria
- Phone: 1300 338 738
- Email: sevr@education.vic.gov.au
South Western Victoria
- Phone: 1300 333 232
- Email: swvr@education.vic.gov.au
If you need help to find your region:
- phone 1800 338 663
- email enquiries@education.vic.gov.au
- contact your regional office via the enquiries
- view our list of regional office locations for postal addresses.
Telephone hotlines and switchboards
| Division or team | Phone |
|---|---|
| The department's COVID-19 hotline Available from 8:30 am to 5 pm Monday to Friday, excluding public holidays. | 1800 338 663 If you need an interpreter, please call 131 450 first. |
| The department's main switchboard If you know the name of the person you want to contact, you can be connected through to the department's main switchboard. | (03) 9637 2000 |
| Parentline Phone counselling service for parents and carers of children and teens. Available 8 am to midnight, 7 days a week, including public holidays. | 13 22 89 |
| Report Racism Line If you are not comfortable reporting an incident to your school, or you are not happy with their response you can speak to our Report Racism Line. Available 9 am to 5 pm, Monday to Friday, excluding public holidays. | 1800 722 476 |
| TAFE and Training Line Access help and free advice about TAFE and training courses, qualifications training providers and Learn Locals. Available 8:30 am to 4.30 pm, Monday to Friday, excluding public holidays. | 131 823 |
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Reviewed 20 December 2022