eduPass for department staff

Help and support

• eduPass support for staff

  You can update your account using eduPass, or change personal details directly through eduPay or eduGATE systems.

  If you are having difficulties with registration or lose your welcome letter, please contact the DET Service Portal.

  User ID and password guidance

  • For school staff: Manage your eduPass User ID and password (education login required)
  • For corporate staff: Manage your eduPass User ID and password (education login required)

  Quick reference guides

  • Using a one-time passcode (DOCX)
  • eduPass identity management for school and corporate staff (PDF)

  For further advice on User IDs, passwords, and information security policies, refer to eduPass support.

• eduPass support for principals and administrators

  Guidance for principals and administrators

  • Manage User IDs and passwords for your school staff (education login required)
  • Manage your account with eduPass (education login required)

  For further advice on User IDs, passwords, and information security policies, refer to eduPass support.

• eduPass support for casual staff and school visitors

  Registration support

  You will need to register with the school eduPass IDAM administrator if you need to use our secure systems and applications.

  You will then receive a letter from your school with important information and instructions on how to activate your accounts.

  If you are having difficulties with registration or lose your welcome letter, please contact the DET Service Portal.

  Advice for casual staff members who are also school parents

  If you are parent and a casual staff member you need to maintain 2 separate eduPass accounts – one as a casual staff member and one as a parent. Each gives you access to relevant information.

  eduPass support

  For further advice on registration, refer to eduPass support.

• Remote access support

  All corporate staff have been granted access to the Secure Remote Access Service (SRAS).

  Current advice on COVID-19 and hybrid working (education login required)

  Guidance

  • Working remotely and using SRAS on a department computer (DOCX)
  • Working remotely and using SRAS with a non-department computer (DOCX)