About eduPass

Your eduPass account provides secure access to the department's online systems, resources and applications.

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eduPass system

eduPass is the department's identity and access management platform.

Every user has a unique eduPass account.

You need an eduPass account to access our secure applications and systems.

Use eduPass system to:

  • register an account to gain access to the department’s systems and applications
  • reset your password if you forget it (for school staff)
  • change your password (for school staff).

eduPass access

An eduPass account can be created for:

  • students attending a Victorian government school
  • school staff
  • casual staff including Casual Relief Teachers (CRTs) working at a Victorian government school, or a student in a non-teaching capacity.
  • school visitors involved with a Victorian government school, school council, or a student in a non-teaching capacity, including volunteers such as:
    • artists
    • scientists
    • university students or lecturers
    • police officers
    • incursion presenters
    • caseworkers or other subject matter experts whose input add value to a learning program or collaborative activity
  • corporate staff
  • community members (including independent schools, catholic schools and non-government organisations)
  • other Victorian government departments who need access to our shared services, such as:
    • eduPay - our public payroll management system
    • information and direction to Global Information Systems (GIS)
    • research, public and government information
    • websites relating to data provisioning.

How to register your eduPass account

Account details with a temporary password

You will receive a 'welcome letter' or 'invitation' (email). It will include your account details and your temporary password. You must receive the letter before you can register.

Once you have received the letter, go to the eduPass registration website listed on your letter, then:

  • enter your email address or user ID and temporary password from your letter into the registration screen
  • change your password to one that complies with the password policy and confirm it
  • create your secret questions and answers (for school staff only)
  • exit the registration site
  • go to the department secure system, application or website you wish to access.

What to do if you lose the welcome letter or invitation before you register

  • Students: tell your teacher or school administrator immediately. They will print you another welcome letter.
  • Casual staff, school visitors and department staff: go to the department's Services Portal to request the letter be resent to you.
  • Community members: request another invitation via the eduPass Community Portal.

It doesn’t matter if you lose your letter after you register, as no one else can log in with your old password. However, you should securely dispose of your welcome letter when you no longer need it.

Tips for logging in for the first time

If you have difficulties logging in to register, refer to the details in your welcome letter.

If it still doesn’t work, check you have spelt your email address or user ID and password correctly.

Email account required for eduPass registration

We need to send messages to an email address to set up your eduPass account.

We do not endorse any particular free email service for this purpose.

Please be aware that free email services will have their own terms and conditions of use.

We are not responsible for your use of, or inability to use, any free email service. Use of any email service with eduPass is entirely at your own risk.

Registration processing time

Full registration takes about 15 minutes. Once completed it may take up to 24 hours for your access to be granted.

You must complete all of the registration steps in one sitting to register your account. If your computer disconnects or you cancel your session before finishing to register, you will have to start again.

Registration support

To find the best registration support service for you, go to your user group's support page:

eduPass passwords

Policies

Make sure your password meets the requirements set out in the Password Policy:

Change or reset forgotten password

The first time you access eduPass, you will use a temporary password supplied by the invitation email or letter.

You must change your temporary password within 30 days of its issue, as otherwise it will expire. We recommend that you change it at the earliest opportunity.

For help to change a password or reset a forgotten password:

To change and reset forgotten passwords, go to your user group's support page to access eduPass password quick links:

eduPass security

Follow these basic rules to keep your account and information safe:

  • always log off or lock the computer when you leave it unattended
  • never share your password or confidential details with anyone
  • make sure no one sees your password or PIN entered on a computer.

If you think your account has been compromised:

Report password or ID theft

If you have any concerns about the security of your account:

  • students, staff and school members should contact your school administrator immediately
  • community members should contact your Organisation Administrator.

If you think someone is logged on as you, your password, PIN or secret questions might be compromised. Change them immediately and report a Cyber Security Issue using the Services Portal.

Education and training

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