The Victorian Government has joined the National Redress to support people who have experienced institutional child sexual abuse.
Participation in the scheme is an important part of ensuring that people who have experienced institutional child sexual abuse receive the recognition, respect and support they deserve.
The Commonwealth will run the scheme, which starts on 1 July 2018 and will run for 10 years.
Support offered by National Redress Scheme
The scheme can provide:
- a monetary payment
- access to psychological counselling
- a direct personal response, such as an apology from the responsible institution (or institutions) for people who choose this.
Applicants will be able to choose whether to request one, two or all three components of redress. Applications for payment will be assessed on a case-by-case basis, reflecting the severity and impact of the abuse experienced.
Trained independent decision makers will consider applications for redress. The decision makers will be independent from both the Victorian Government and scheme officials.
Independent decision makers will have guidelines to help them determine when a person is eligible for the scheme and to ensure outcomes of applications for redress are as consistent as possible.
Information on applying for the scheme
Who can apply
An application can be made under the scheme if:
- a person has experienced child sexual abuse while in the care of an institution or organisation (the scheme does not cover non-institutional abuse, such as by a family member)
- the abuse happened when the person was aged under 18
- the abuse happened before the scheme start date
- the institution or organisation responsible for the abuse has joined the scheme
- the person applying is an Australian citizen or permanent resident.
A person who has accessed redress under another scheme or received compensation through a settlement may still apply for redress under the scheme. However, any prior payments made by a participating institution in relation to abuse within the scope of the scheme will be deducted from the amount payable by that institution.
A person can still apply for redress if they have a criminal conviction. However, if a person has been sentenced to five or more years imprisonment for an offence their application will go through a special assessment process. The assessment will take into account:
- views of relevant attorneys-general
- the details of the offending
- length of sentence
- time passed since offending and rehabilitation outcomes.
How to apply
Call the National Redress Scheme Information Line on 1800 737 377 to request a paper application.
Visit the National Redress website to begin the application.
Access to other support services
Further support for people who have experienced past abuse, violence or childhood trauma is available.
Care Leavers Australasia Network (CLAN)
CLAN supports former state wards or individuals who grew up in children’s homes or foster care in Australia and New Zealand. It provides:
- face to face counselling
- case management and support
- advocacy services to enable pre-1990- care leavers to access universal health and welfare services.
Contact CLAN:
- Phone: 1800 008 774
- Website:
Open Place
Open Place is a support and advocacy service that provides assistance to people who grew up in Victorian orphanages and homes during the last century. Their services include:
- personal support
- support in accessing specialist services
- financial assistance
- individual advocacy.
Contact Open Place:
- Phone: 1800 779 379
- Website: Open
Find and Connect Support Services
This service can assist with:
- personalised support and counselling
- obtaining personal records and individual histories of institutional care
- connecting with other services and support networks
- reconnecting with family where possible.
Contact Find and Connect:
- Phone: 1800 16 11 09 (free call, available from Monday to Friday, 9 am to 5 pm in all states and territories)
- Website: Find and
Lifeline
Lifeline is a 24 hour confidential telephone crisis support service.
Contact Lifeline:
- Phone: 13 11 14
- Website:
Report child sexual abuse to Victoria Police
You must report child sexual abuse to the police, either via:
- Victoria Police on 000 if the risk is immediate
- your local police
- your local Victorian Police Sexual Offences and Child Abuse Investigation Team
- the SANO Task by phone on 1800 110 007 or email sanotaskforce@police.vic.gov.au. The SANO Task Force was established by Victoria Police to investigate historic and new allegations of child sexual abuse.
Reviewed 16 March 2022