The Transport Accessibility Strategic Framework(opens in a new window) (the Strategic Framework) identifies the approach DTP will take to address accessibility gaps and improve the end to end user experience for all by:
- Setting out a prioritisation framework to help identify and focus efforts on the biggest challenges to accessibility
- Providing an input to planning and investment decisions
- Helping inform Government on how to achieve better value for money, cost efficiencies and reduce community disruption, and
- Taking a whole-of-system view, centred on outcomes and drawing on innovative thinking.
Whilst it was developed in a transport context, it can be applied across all of DTP’s work, and is relevant to the planning, housing, building and land delivery systems.
Strategic Framework objectives
To support achieving these objectives, the Strategic Framework identified a series of strategic directions that outline key approaches that can be taken to improve accessibility. These are grouped into four categories and support how actions are structured in this document.
Assets
With our infrastructure and rolling stock, we aim to:
- Ensure priorities for the most critical and beneficial improvements are considered as funding becomes available.
- Make it easier for DTP, transport and planning agencies and local governments to embed and achieve accessibility outcomes.
- Avoid the need for costly rethinking of approaches by considering accessibility at all stages of decision making rather than as an afterthought.
Journeys, systems and services
Expanded to include systems and services, we can enhance accessibility and flexibility by integrating services, exploring diverse delivery models and improving infrastructure and support provisions to:
- Explore opportunities to bridge the gaps between the limited options currently available so it is easier for a wider range of people to use transport and access our planning, housing, building and land delivery systems and services.
- Better align available services through information coordination, tools and contractual arrangements.
- Help provide greater flexibility for people to take journeys and access systems and services when and where they wish.
Organisation culture and public behaviour
A good experience relies on more than accessible infrastructure, rolling stock, systems and services, it also relies on positive interactions along the way, including:
- Staff training for frontline and other staff, drawing on lived experiences of disability.
- Employing people with disability and diverse backgrounds.
- Sharing stories and images or running campaigns that demonstrate equitable access for people with disability accessing transport and planning services.
Information and innovation
Having accessible and reliable information is one of the most important requirements for inclusive transport and planning, we aim to:
- Fill data gaps
- Make information available so that people with disability can plan their journeys more easily and use our planning, housing, building and land delivery systems and services both when the system is operating normally and when it is disrupted.
- Ensure information is accessible.
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