Design tools and resources

If you’re new to human-centred design and its practices, we have developed a series of projects plans, methods and outputs to help you get started. We recommend that you collaborate with seasoned designers to execute your projects rather than undertaking the design activities by yourself. 

In this section you fill find a series of methods explaining what they are, their purpose, what you will get, their strengths and weaknesses, tips and a list of suggested toolkits and resources.


Affinity mapping

A way to analyse and synthesise all the information generated from research.

Card sorting

A method for exploring relationships between content and deciding structures.

Co-design →

Co-design brings citizens and stakeholders together to design new products, services and policies.

Contextual inquiry →

A semi-structured interview method where participants are observed and interviewed in context – where they live or work or in the situation where they would use a product or service.

Desktop research →

Review of existing research for information relevant to a project’s needs.

Design sprint →

A multi-day process to design, prototype and test ideas with customers.

Diary study →

Collect information by asking participants to record entries about a particular activity or experience over time in a log, diary or journal.

Ethnographic research →

Combines observation with interviews to understand what people do, not what they say.

Expert interviews