An RTO is an organisation that provides training to students so they can obtain qualifications or statements of attainment that are recognised throughout Australia.
RTOs who want to apply to us to deliver RSA must be registered as a training authority and have the nationally approved Provide responsible service of alcohol (SITHFAB021) training course on their scope of registration.
Provide responsible service of alcohol training course (SITHFAB021) is the approved RSA course in Victoria
Registered training organisations (RTOs) can continue to provide training in SITHFAB002 until 1 January 2024
If you have completed Responsible Service of Alcohol (RSA) course (SITHFAB002) these certificates are still valid.
For more information on registration, see:
Apply to deliver in-person RSA training
RTOs accredited by Liquor Control Victoria (LCV) to deliver the RSA course in Victoria must adhere to our Terms and Conditions and accreditation schedule regardless of the method of delivery of the course.
Before applying to deliver in-person RSA, ensure you can provide:
- evidence that the RTO is registered as a national training authority and has the nationally approved Provide responsible service of alcohol (SITHFAB021) training course on its scope of registration
- confirmation of trainer qualifications to deliver SITHFAB021.
To apply to deliver in-person RSA training, please fill out the online form below.
Please allow 15 business days for us to process your application once this has been submitted. We will notify you of the outcome via email.
RSA online application - course content guidelines
This information is for RTOs to ensure they meet content requirements, prior to submitting their application to deliver RSA online in Victoria. RTOs must be first accredited by LCV to deliver in-person RSA.
Online course requirements:
- Provide log in details so LCV can access the course to assess content.
- To be approved by the LCV, the course needs to include Victorian-based content for students who will be working in Victoria.
- The online course must:
- clearly state the student will receive a LCV branded RSA certificate on completion of the course which is what they need to work in licensed venues in Victoria
- include detailed content about Victoria and Victoria’s liquor laws – a link to the Act is not sufficient
- cover all topics outlined in the LCV RSA workbook and PowerPoint presentation (available on the RSA certificate database).
- The format of how key topics and other relevant information is presented is up to the RTO but should align with SITHFAB021 and/or relevant training authority requirements.
Examples of course content:
- Acceptable evidence of age documents in Victoria
- Signs of intoxication
- Strategies to prevent intoxication
- When can they be on licensed premises?
- When can they work on licensed premises?
- Can they drink on licensed premises?
- Strategies to prevent underage drinking
- Ask for ID for anyone that looks under 25 as best practice
- Examples and reference to Victorian required signage
- Golden rules of RSA page 5 of the workbook (linking to LCV RSA principles poster)
- Packaged liquor requirements
Ensure you have checked your course includes topics covered in the existing LCV training materials available on the RSA certificate database.
Apply to deliver RSA training online
LCV approved RTOs wanting to deliver the nationally accredited Provide responsible service of alcohol (SITHFAB021) training course online in Victoria must apply to the LCV for approval. We will only approve an RTO to deliver RSA training online if satisfactory measures are in place to ensure that the RTO can:
- confirm the identity of students undertaking training
- assess the competency of students
- minimise the potential for fraudulent activity.
RTOs approved by us to deliver the RSA course must also adhere to our Terms and Conditions and accreditation schedule regardless of the method of delivery of the RSA course.
To apply to deliver RSA training online, please fill out the online form below.
The approval process
Prior to granting approval to an application, we may:
- conduct an audit or require further information to help determine whether an application should be approved
- require the applicant to provide the relevant login and password to allow an audit to be undertaken before the course is approved or made publicly available.
Applicants should carefully read the requirements for delivering RSA training online (outlined below) prior to commencing this application.
Standard conditions of approval to deliver RSA online
The below standard conditions will be imposed if your application to deliver RSA online is approved.
- If a student completes a course:
- during business hours, the RTO must ensure that the student’s details are entered into LCV RSA certificate database on the same day; or
- outside of business hours, the RTO must ensure that the student’s details are entered into the RSA certificate database on the next business day.
- When providing online training, the RTO must only allow students to undertake the course during times where a trainer will be available to assist with student queries in real time or within a specified timeframe.
We may vary any conditions from time to time and will advise RTOs in writing.
Requirements to deliver RSA training online
- Confirm the identity of students undertaking training:
- Appropriate online verification (or other similar methods) to establish and confirm the identity of students have been implemented.
- Students cannot enrol in the online course without a Unique Student Identifier (USI).
- Students gain access to online training through a secure website that requires a login and password.
- Students are issued with a unique login and password that provides access to a secure website and secure methods of login/password retrieval.
- The transmission of login information is secured using standard encryption technology.
- Best practice information is provided to students regarding setting up and maintaining the security of passwords.
- Students are required, on initial login, to set up security questions that allow them to retrieve their password if they forget it.
- Student confidentiality is maintained in accordance with the Australian Privacy Principles (APPs).
- Assess the competency of students:
- Randomly generated or varied ‘banks’ of assessment material are used to ensure that students do not complete the same assessment.
- Information is provided to students about assessment requirements and processes.
- Tailored communication and support is provided for all students, including people with special needs, language translation, and those in remote locations.
- Real-time support - including telephone support, email from qualified assessors and online tools to obtain participant feedback on their satisfaction with the course.
- Minimise the potential for fraudulent activity:
- The IP address of students undertaking online training is captured.
- Course activity is monitored to flag when the exact same free text answers are given to assessment questions by different students.
- Amendment or alteration of student details, upon verification of the student’s identification, can only be done by the RTO.
- Students are ‘locked-out’ after three unsuccessful attempts at the final assessment and are required to undertake the entire course again.
- Intervention and direct contact can be made with a student undertaking the course as required.
- Students are made aware that any RSA certification provided may be void and withdrawn if fraudulent information is provided.
- Any suspicious activity by trainers or students undertaking the course will be reported immediately to LCV.
Complete your application form
To apply to deliver RSA training, please fill out the online form below.
Reviewed 16 August 2023